Sample terms
24 months
or 24,000 miles, whichever comes first
Nationwide parts and labor on qualifying repairs and maintenance, honored at participating shops across the US (sample network).
The warranty
What’s covered, in plain English
No fine print hunt. Here’s the short version, and your invoice always includes the full written terms.
Parts and labor on qualifying repairs and maintenance
Good at participating shops nationwide (sample network)
Towing to the nearest participating shop (sample)
A written copy of the warranty on every invoice
Replace with your shop’s warranty terms
The length, mileage, network and exclusions shown here are samples. Replace them with your shop’s actual written terms. This is not legal advice.
Coverage details
Covered vs. not covered
Sample terms. Your written warranty is what counts.
Usually covered
Defects in parts we installed
Workmanship on the repair we did
Related damage caused by a failed covered part
Rental help on longer warranty repairs (sample)
Usually not covered
Normal wear after a part’s expected life (wipers, pads)
Damage from accidents, flooding or racing
Parts you bought and brought in yourself
Repairs made elsewhere after our work
Our honesty promise
Four promises on every visit
These don’t come with fine print. If we ever miss one, tell the shop manager and we’ll make it right.
Photos before repairs
You see what we see: photos and short notes from the technician who inspected your car.
Written estimates
Every line and every price, in writing, before any work starts.
Your approval first
Nothing beyond the inspection happens until you say yes, by text, email or phone.
Old parts on request
Want to see the worn part we replaced? Ask, and it’s yours to keep.
Certifications
Trained, tested and still learning
Our technicians keep their credentials current and train on new systems every year.
ASE-certified technicians (sample)
Every technician holds at least one current ASE certification.
ASE Master Technician on staff (sample)
At least one master tech at every shop for the tough diagnoses.
Hybrid and EV service training (sample)
High-voltage safety and battery service training.
EPA Section 609 certified for AC work (sample)
Refrigerant is handled and recovered the right way.
Text only, on purpose
Credentials are listed as text. Add certification logos only if your shop holds them and has permission to display them.
Warranty questions
Claims, coverage and your factory warranty
Have your invoice number handy and any of our shops can look up your coverage.